Returns
Returns
We want to make sure that you are completely happy with your order. Returns will be accepted for all items that are in new condition with unopened packaging within 30 days of purchase. This policy only applies to items that are purchased through our website. To return, please email info@avodesign.co with your order number and reason for return.
Please note that all sale items are final sale and cannot be exchanged or returned.
If you purchased your items from a retail store and would like to return or exchange, please contact the store directly. Items purchased through an authorized retailer will be subject to their return policy. Ave Design will not be able to provide refunds for items purchased through a retailer, though replacements may be provided under special circumstances. International orders are only eligible for replacements by the retailer and subject to their policies.
Exchange
If you need to make an exchange, your items must be in new condition with unopened packaging within 7 days of purchase. To exchange, please email info@avodesign.co with your order number and reason for exchange. You will cover the return shipping and handling cost, and we will cover the exchange item shipping.
Warranty & Replacement
We proudly offer a 90-Day warranty for manufacturer defects on products purchased through our website. Please note that general wear and tear, including scratches, dings and other marks are not covered. Manufacturer defects include but are not limited to: leaks, blemishes, and structural imperfections sustained before initial use.
If your bottle breaks due to a manufacturing defect within the first 90 days of purchase, you are eligible for a replacement! For replacements, please email info@avodesign.co with your order number, a photo of the issue, and let us know how it occurred.
Only products purchased through avodesign.co are eligible for replacement.
We want to make sure that you are completely happy with your order. Returns will be accepted for all items that are in new condition with unopened packaging within 30 days of purchase. This policy only applies to items that are purchased through our website. To return, please email info@avodesign.co with your order number and reason for return.
Please note that all sale items are final sale and cannot be exchanged or returned.
If you purchased your items from a retail store and would like to return or exchange, please contact the store directly. Items purchased through an authorized retailer will be subject to their return policy. Ave Design will not be able to provide refunds for items purchased through a retailer, though replacements may be provided under special circumstances. International orders are only eligible for replacements by the retailer and subject to their policies.
Exchange
If you need to make an exchange, your items must be in new condition with unopened packaging within 7 days of purchase. To exchange, please email info@avodesign.co with your order number and reason for exchange. You will cover the return shipping and handling cost, and we will cover the exchange item shipping.
Warranty & Replacement
We proudly offer a 90-Day warranty for manufacturer defects on products purchased through our website. Please note that general wear and tear, including scratches, dings and other marks are not covered. Manufacturer defects include but are not limited to: leaks, blemishes, and structural imperfections sustained before initial use.
If your bottle breaks due to a manufacturing defect within the first 90 days of purchase, you are eligible for a replacement! For replacements, please email info@avodesign.co with your order number, a photo of the issue, and let us know how it occurred.
Only products purchased through avodesign.co are eligible for replacement.